Delivery & Returns

Any product(s) ordered before 12pm will be posted the same day, and any product(s) ordered after 12pm will be posted the following day.

The only exception to this is if a product is ordered after 12pm on a Friday then the product(s) will be posted on the following Monday, or if there is a Bank Holiday or Official Holiday then the product(s) will be posted on the next working day.

 

UK Shipping Options:

Royal Mail 48 (With Delivery Confirmation - FREE for orders under £30

Royal Mail 48 (Tracked) - FREE for orders over £30

Royal Mail 24 (Delivery confirmation tracking as standard) - £1.99 

 

EU Shipping Options:

Royal Mail Standard International (Untracked) - £5.99

Royal Mail Standard International (Tracked) - £8.99 For Orders Under £50

Royal Mail Standard International (Tracked) - £4.99 For Orders Over £50

 

Please note: Customs fees are not covered by the cost of the order and are the responsibility of the customer. 

In the case that your product(s) haven't arrived we operate a 14 day policy as in 99% of cases the post has been misdirected and will be with you in that time frame. If after 14 days you still haven't received your package then please contact us on james@herb-ology.co.uk to see how we can create a good outcome from this.

Refunds

Refunds are applicable only if the item is returned to us in an unopened, untampered state (for resale purposes).

Any mistakes made by ourselves will qualify you for a full refund or replacement at no extra cost to you.

Please get in touch with james@herb-ology.co.uk if you wish to process a return.