Postage Policy

Any product(s) ordered before 12pm will be posted the same day, and any product(s) ordered after 12pm will be posted the following day.

The only exception to this is if a product is ordered after 12pm on a Friday then the product(s) will be posted on the following Monday, or if there is a Bank Holiday or Official Holiday then the product(s) will be posted on the next working day.

We currently use two postage options from Royal Mail as they are the best options from our experience of using different courier and postal providers over the years.

Royal Mail 48 is a 2-3 working day service.

Royal Mail 24 is a 1-2 working day service and has delivery confirmation tracking as standard.

In the case that your product(s) haven't arrived in those time frames we operate a 14 day policy as in 99% of cases the post has been misdirected and will be with you in that time frame. If after 14 days you still haven't received your package then please contact us on james@herb-ology.co.uk to see how we can create a good outcome from this.